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 | | Services Marketing(8th Edition) People, Technology, Strategy (Eighth Edition) by Christopher H. Lovelock, Lovelock Jochen Wirtz, Jochen Wirtz, World Scientific Paperback, 800 Pages, Published 2016 by World Scientific Publishing (Us) ISBN-13: 978-1-944659-01-1, ISBN: 1-944659-01-3 |
 | | Service Marketing Communications (Winning in Service Markets Series) by Jochen Wirtz Paperback, 82 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-21-9, ISBN: 1-944659-21-8 |
 | | Winning in Service Markets Success through People, Technology and Strategy by Jochen Wirtz Paperback, 704 Pages, Published 2016 by Ws Professional ISBN-13: 978-1-944659-05-9, ISBN: 1-944659-05-6 |
 | | Services Marketing(7th Edition) People, Technology, Strategy by Christopher H. Lovelock, Jochen Wirtz Hardcover, 648 Pages, Published 2014 by Pearson ISBN-13: 978-0-13-412390-5, ISBN: 0-13-412390-5 |
 | | Managing Customer Relationships and Building Loyalty (Winning In Service Markets Series) by Jochen Wirtz Paperback, 75 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-36-3, ISBN: 1-944659-36-6 |
 | | Pricing Services and Revenue Management (Winning in Service Markets Series) by Jochen Wirtz Paperback, 69 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-18-9, ISBN: 1-944659-18-8 |
 | | Building a World Class Service Organization by Jochen Wirtz Paperback, 34 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-45-5, ISBN: 1-944659-45-5 |
 | | Balancing Capacity and Demand of Service Operations (Winning in Service Markets Series) by Jochen Wirtz Paperback, 55 Pages, Published 2017 by World Scientific Publishing Co Inc (Usa) ISBN-13: 978-1-944659-27-1, ISBN: 1-944659-27-7 |
 | | Service Quality And Productivity Management (Winning In Service Markets Series) by Jochen Wirtz Paperback, 79 Pages, Published 2017 by World Scientific Publishing Co Inc (Usa) ISBN-13: 978-1-944659-42-4, ISBN: 1-944659-42-0 |
 | | Crafting the Service Environment (Winning in Service Markets Series) by Jochen Wirtz Paperback, 57 Pages, Published 2017 by World Scientific Publishing Co Inc (Usa) ISBN-13: 978-1-944659-30-1, ISBN: 1-944659-30-7 |
 | | Services Marketing(6th Edition) by Christopher H. Lovelock, Jochen Wirtz, Cram101 Textbook Reviews, Wirtz Lovelock Hardcover, 672 Pages, Published 2006 by Prentice Hall ISBN-13: 978-0-13-187552-4, ISBN: 0-13-187552-3 |
 | | Essentials of Services Marketing,(4th Edition) [GLOBAL EDITION] by Jochen Wirtz, Christopher Lovelock, Patricia Chew Paperback, 680 Pages, Published 2022 by Pearson Education Limited Jun 2022 ISBN-13: 978-1-292-42519-1, ISBN: 1-292-42519-9 |
 | | Services Marketing(9th Edition) People, Technology, Strategy (Ninth Edition) (Paperback) by Jochen Wirtz, Christopher Lovelock Paperback, 684 Pages, Published 2021 by World Scientific Publishing Company ISBN-13: 978-1-944659-82-0, ISBN: 1-944659-82-X |
 | | Services Marketing(5th Edition) by Christopher H. Lovelock, Jochen Wirtz Hardcover, 672 Pages, Published 2003 by Prentice Hall ISBN-13: 978-0-13-113865-0, ISBN: 0-13-113865-0 |
 | | Managing People for Service Advantage (Winning in Service Markets Series) by Jochen Wirtz Paperback, 91 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-33-2, ISBN: 1-944659-33-1 |
 | | Positioning Services in Competitive Markets (Winning in Service Markets Series) by Jochen Wirtz Paperback, 50 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-12-7, ISBN: 1-944659-12-9 |
 | | Designing Complaint Handling And Service Recovery Strategies (Winning In Service Markets Series) by Jochen Wirtz Paperback, 72 Pages, Published 2017 by World Scientific Publishing Co Inc (Usa) ISBN-13: 978-1-944659-39-4, ISBN: 1-944659-39-0 |
 | | Designing Customer Service Processes (Winning in Service Markets) by Jochen Wirtz Paperback, 64 Pages, Published 2017 by World Scientific Publishing Co ISBN-13: 978-1-944659-24-0, ISBN: 1-944659-24-2 |
 | | Understanding Service Consumers (Winning In Service Markets Series) by Jochen Wirtz Paperback, 56 Pages, Published 2017 by World Scientific Pub Co Inc ISBN-13: 978-1-944659-09-7, ISBN: 1-944659-09-9 |
 | | Developing Service Products and Brands (Winning in Service Markets Series) by Jochen Wirtz Paperback, 54 Pages, Published 2017 by World Scientific Professional ISBN-13: 978-1-944659-15-8, ISBN: 1-944659-15-3 |
Jochen Wirtz
