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Books by Robert Lucas






Please Every Customer(1st Edition)
Delivering Stellar Customer Service Across Cultures
by Robert W. Lucas
Paperback, 304 Pages, Published 2011 by Mcgraw-Hill Education
ISBN-13: 978-0-07-174836-0, ISBN: 0-07-174836-9






People Strategies for Trainers(1st Edition)
176 Tips and Techniques for Dealing with Difficult Classroom Situations
by Robert W. Lucas
Paperback, 224 Pages, Published 2005 by Amacom
ISBN-13: 978-0-8144-7261-3, ISBN: 0-8144-7261-3






Customer Service(3rd Edition)
Building Successful Skills for the Twenty-First Century
by Robert W. Lucas, Â. Lucas
Paperback, 432 Pages, Published 2004 by Career Education
ISBN-13: 978-0-07-293805-0, ISBN: 0-07-293805-6






Customer Service(2nd Edition)
Skills and Concepts for Success, Student Edition
by Robert W. Lucas
Paperback, 532 Pages, Published 2000 by Mcgraw-Hill/Irwin
ISBN-13: 978-0-07-822633-5, ISBN: 0-07-822633-3






The Complete Guide to Ocean Cruising
All You Need to Know for a Great Vacation (Travel)
by Robert W. Lucas, Stephen A. Tanzer
Paperback, 352 Pages, Published 2019 by Success Skills Press
ISBN-13: 978-1-939884-04-6, ISBN: 1-939884-04-7






The Survivor's Family Guide
A Resource for Loved Ones After Your Passing
by Robert W. Lucas
Paperback, 210 Pages, Published 2016 by Success Skills Press
ISBN-13: 978-1-939884-02-2, ISBN: 1-939884-02-0






Customer Service Skills for Success - Standalone Book(6th Edition)
by Robert W. Lucas
Paperback, 464 Pages, Published 2014 by Mcgraw-Hill Education
ISBN-13: 978-0-07-354546-2, ISBN: 0-07-354546-5






Customer Service Skills for Success(4th Edition)
by Robert W. Lucas
Paperback, 320 Pages, Published 2008 by Mcgraw Hill
ISBN-13: 978-0-07-354544-8, ISBN: 0-07-354544-9






Creative Learning(1st Edition)
Activities and Games That REALLY Engage People
by Robert W. Lucas
Paperback, 260 Pages, Published 2007 by Pfeiffer
ISBN-13: 978-0-7879-8740-4, ISBN: 0-7879-8740-9






Customer Service Skills for Success(7th Edition)
by Robert W. Lucas
Paperback, 480 Pages, Published 2018 by Mcgraw-Hill Education
ISBN-13: 978-1-259-95407-8, ISBN: 1-259-95407-2






Make Money Writing Books
Proven Profit Making Strategies for Authors
by Robert W. Lucas
Paperback, 188 Pages, Published 2015 by Success Skills Press
ISBN-13: 978-1-939884-00-8, ISBN: 1-939884-00-4






231 Ways to Say I Love You
...and Mean It
by Robert W. Lucas
Paperback, 154 Pages, Published 2015 by Success Skills Press
ISBN-13: 978-1-939884-01-5, ISBN: 1-939884-01-2






Customer Service Skills For Success,(5th Edition)
by Robert W. Lucas
Paperback, 320 Pages, Published 2012 by Mc Graw Hill India
ISBN-13: 978-0-07-131592-0, ISBN: 0-07-131592-6






Customer Service Skills for Success(5th Edition)
(Connect, Learn, Succeed)
by Robert W. Lucas
Paperback, 416 Pages, Published 2011 by Mcgraw-Hill Education
ISBN-13: 978-0-07-339711-5, ISBN: 0-07-339711-3






The Creative Training Idea Book(1st Edition)
Inspired Tips and Techniques for Engaging and Effective Learning
by Robert W. Lucas, Michael O'hora
Paperback, 480 Pages, Published 2006 by Amacom
Special Edition
ISBN-13: 978-0-8144-7465-5, ISBN: 0-8144-7465-9






Loose Leaf for Customer Service(7th Edition)
Skills for Success
by Robert W. Lucas
Paperback, 480 Pages, Published 2018 by Mcgraw-Hill Education
ISBN-13: 978-1-260-15753-6, ISBN: 1-260-15753-9






Please Every Customer
Delivering Stellar Customer Service Across Cultures
by Robert W. Lucas
304 Pages, Published 2011 by Mcgraw-Hill
ISBN-13: 978-0-07-174854-4, ISBN: 0-07-174854-7






Training Workshop Essentials(1st Edition)
Designing, Developing, and Delivering Learning Events that Get Results
by Robert W. Lucas
Paperback, 464 Pages, Published 2009 by Pfeiffer
ISBN-13: 978-0-470-38545-6, ISBN: 0-470-38545-6






Customer Service Skills For Success 4Ed(4th Edition)
(Pb 2009)
by Robert W. Lucas, Renee Evenson
Paperback, 544 Pages, Published 2009 by Mcgraw Hill Higher Education
ISBN-13: 978-0-07-127750-1, ISBN: 0-07-127750-1






Training Workshop Essentials
Designing, Developing, and Delivering Learning Events That Get Results
by Robert W. Lucas
300 Pages, Published 2009 by John Wiley & Sons
ISBN-13: 978-0-470-47475-4, ISBN: 0-470-47475-0



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