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Books by Renee Evenson






Powerful Phrases for Effective Customer Service(1st Edition)
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
by Renee Evenson, Renã E. Evenson
Paperback, 294 Pages, Published 2012 by Amacom
Special Edition
ISBN-13: 978-0-8144-2032-4, ISBN: 0-8144-2032-X






Customer Service Management Training 101(1st Edition)
Quick and Easy Techniques That Get Great Results
by Renee Evenson
Paperback, 224 Pages, Published 2011 by Amacom
Special Edition
ISBN-13: 978-0-8144-1715-7, ISBN: 0-8144-1715-9






Customer Service Training 101(3rd Edition)
Quick and Easy Techniques That Get Great Results
by Renee Evenson
Paperback, 240 Pages, Published 2017 by Amacom
Special Edition
ISBN-13: 978-0-8144-3891-6, ISBN: 0-8144-3891-1






Customer Service Training 101(2nd Edition)
Quick and Easy Techniques That Get Great Results
by Renee Evenson, Renã E. Evenson
Paperback, 224 Pages, Published 2010 by Amacom
Special Edition
ISBN-13: 978-0-8144-1641-9, ISBN: 0-8144-1641-1






Award Winning Customer Service(1st Edition)
101 Ways to Guarantee Great Performance
by Renee Evenson
Paperback, 256 Pages, Published 2007 by Amacom
Topaz_Ebook
ISBN-13: 978-0-8144-7454-9, ISBN: 0-8144-7454-3






Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Agency/Distributed)
by Renee Evenson, Renã E. Evenson
Paperback, 240 Pages, Published 2013 by Amacom
Special Edition
ISBN-13: 978-0-8144-3298-3, ISBN: 0-8144-3298-0






Customer Service 101
Basic Lessons to Be Your Best
by Renee Evenson
Paperback, 52 Pages, Published 1997 by Bull'seye Publishing
ISBN-13: 978-1-890181-00-0, ISBN: 1-890181-00-5






Customer Service Training 101(1st Edition)
Quick and Easy Techniques That Get Great Results
by Renee Evenson
Paperback, 224 Pages, Published 2005 by Amacom
Mobipocket_Ebook
ISBN-13: 978-0-8144-7290-3, ISBN: 0-8144-7290-7






Customer Service 201
Managing Your People to Be Their Best
by Renee Evenson
Paperback, 69 Pages, Published 1997 by Bull'seye Publishing
ISBN-13: 978-1-890181-01-7, ISBN: 1-890181-01-3






Powerful Phrases for Dealing with Difficult People
Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities
by Renee Evenson
Digital, 126 Pages, Published 2013 by Amacom/American Management Association
ISBN-13: 978-0-8144-3299-0, ISBN: 0-8144-3299-9






Powerful Phrases for Effective Customer Service
Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
by Renee Evenson
304 Pages, Published 2012 by Amacom
ISBN-13: 978-0-8144-2033-1, ISBN: 0-8144-2033-8






Customer Service Management Training 101
Quick and Easy Techniques That Get Great Results
by Renee Evenson
224 Pages, Published 2011 by Amacom
ISBN-13: 978-0-8144-1716-4, ISBN: 0-8144-1716-7






Customer Service Training 101
Quick and Easy Techniques That Get Great Results, Third Edition (Cd)
by Renee Evenson
Published 2017 by Brilliance Audio
ISBN-13: 978-1-5436-4069-4, ISBN: 1-5436-4069-9






Customer Service Training 101
Quick and Easy Techniques That Get Great Results, Third Edition
by Renee Evenson, Sandra Burr
Cd, Published 2017 by Brilliance Audio
Audiobook, Mp3 Audio, Unabridged
ISBN-13: 978-1-5436-4068-7, ISBN: 1-5436-4068-0






Customer Service Training 101
Quick and Easy Techniques That Get Great Results
by Renee Evenson
240 Pages, Published 2017 by Amacom
ISBN-13: 978-0-8144-3892-3, ISBN: 0-8144-3892-X






Customer Service Training 101
Quick and Easy Techniques That Get Great Results
by Renee Evenson
240 Pages, Published 2010 by Amacom
ISBN-13: 978-0-8144-1642-6, ISBN: 0-8144-1642-X






Award-winning Customer Service
101 Ways to Guarantee Great Performance
by Renee Evenson
Digital, 232 Pages, Published 2007 by Amacom
ISBN-13: 978-0-8144-0060-9, ISBN: 0-8144-0060-4






Customer Service Training 101
Quick and Easy Techniques That Get Great Results
by Renee Evenson
221 Pages, Published 2014 by Amacom Books
ISBN-13: 978-0-8144-2904-4, ISBN: 0-8144-2904-1






Powerful Phrases for Effective Customer Service
over 700 Ready-To-Use Phrases and Scripts That Really Get Results
by Renee Evenson
Published 2013
ISBN-13: 978-1-283-58887-4, ISBN: 1-283-58887-0






Customer Service Training 101
Quick and Easy Techniques That Get Great Results
by Renee Evenson
Published 2010
ISBN-13: 978-1-282-85547-2, ISBN: 1-282-85547-6



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