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 | | Reputation Management(1st Edition) Protecting and Building Your Company's Profile in a Digital World. (Key Concepts) by Andrew Hiles Hardcover, 256 Pages, Published 2011 by Bloomsbury Publishing Plc ISBN-13: 978-1-84930-042-1, ISBN: 1-84930-042-9 |
 | | The Definitive Handbook of Business Continuity Management(2nd Edition) by Andrew Hiles Hardcover, 666 Pages, Published 2007 by Wiley ISBN-13: 978-0-470-51638-6, ISBN: 0-470-51638-0 |
 | | The Complete Guide to IT Service Level Agreements(3rd Edition) Aligning IT Service to Business Needs (Service Level Management) by Andrew N. Hiles Paperback, 278 Pages, Published 2002 by Rothstein Publishing ISBN-13: 978-1-931332-13-2, ISBN: 1-931332-13-4 |
 | | Service Level Agreements(1st Edition) Measuring Cost and Quality in Service Relationships by Andrew Hiles Hardcover, 256 Pages, Published 1993 by Chapman & Hall ISBN-13: 978-0-412-54240-4, ISBN: 0-412-54240-4 |
 | | The Definitive Handbook of Business Continuity Management(Updated) by Andrew Hiles, Editors Peter Barnes, Jr Rudol Barnes Paperback, 410 Pages, Published 2001 by Wiley ISBN-13: 978-0-471-48559-9, ISBN: 0-471-48559-4 |
 | | The Definitive Handbook of Business Continuity Management(1st Edition) by Andrew Hiles, Peter Barnes Hardcover, 410 Pages, Published 1999 by Wiley ISBN-13: 978-0-471-98622-5, ISBN: 0-471-98622-4 |
 | | Business Continuity Management Ser. Business Continuity:Global Best Practices (4th Edition) : World-Class Business ContinuityManagement (2014, Trade Paperback) by Andrew Hiles 480 Pages, Published 2014 ISBN-13: 978-1-931332-77-4, ISBN: 1-931332-77-0 |
 | | Help Desk Framework CD-ROM(3rd Edition) by Andrew Hiles, Yvonne Gunn Cd, Published 2008 by Rothstein Associates Inc. ISBN-13: 978-1-931332-46-0, ISBN: 1-931332-46-0 |
 | | Service Level Agreements A Framework on CD-ROM for Business Services (2008 Edition) by Andrew Hiles Cd, 800 Pages, Published 2008 by Rothstein Associates Inc. ISBN-13: 978-1-931332-45-3, ISBN: 1-931332-45-2 |
 | | Business Continuity Management Framework, Second Edition by Andrew Hiles Cd, 650 Pages, Published 2005 by Rothstein Associates Inc. ISBN-13: 978-1-931332-33-0, ISBN: 1-931332-33-9 |
 | | Service Level Agreements A Framework on CD-ROM for Service Businesses (2003 Edition) by Andrew Hiles Cd, 350 Pages, Published 2003 ISBN-13: 978-1-931332-20-0, ISBN: 1-931332-20-7 |
 | | Service Level Agreements A Framework on CD-ROM for IT and Technology (2003-10th Edition) by Andrew Hiles Cd, 350 Pages, Published 2003 by Unknown ISBN-13: 978-1-931332-19-4, ISBN: 1-931332-19-3 |
 | | E-Business Service Level Agreements Strategies for Service Providers, E-Commerce and Outsourcing by Andrew Hiles Paperback, 168 Pages, Published 2002 by Rothstein Associates ISBN-13: 978-0-9641648-9-5, ISBN: 0-9641648-9-2 |
 | | Service Level Management Ser. Help Desk Framework : How to Win and Keep Your Customers by Andrew Hiles, Yvonne Gunn Cd, 500 Pages, Published 2000 by Rothstein Associates Inc ISBN-13: 978-0-9641648-8-8, ISBN: 0-9641648-8-4 |
 | | Creating A Customer-Focused Help Desk(1st Edition) How to Win and Keep Your Customers by Andrew Hiles, Yvonne Gunn Paperback, 292 Pages, Published 2000 by Rothstein Associates Inc. ISBN-13: 978-0-9641648-6-4, ISBN: 0-9641648-6-8 |
 | | Service Level Agreements Winning A Competitive Edge for Support & Supply Services by Andrew Hiles Paperback, 300 Pages, Published 2000 by Rothstein Associates Inc. ISBN-13: 978-0-9641648-4-0, ISBN: 0-9641648-4-1 |
 | | Business Continuity Best Practices by Andrew Hiles Ring-Bound, 303 Pages, Published 2000 by Rothstein Associates ISBN-13: 978-0-9641648-3-3, ISBN: 0-9641648-3-3 |
 | | Complete Guide to IT Service Level Agreements Matching Service Quality to Business Needs (1999/2000 EDITION) by Andrew Hiles Paperback, 255 Pages, Published 1999 by Rothstein Associates Inc ISBN-13: 978-0-9641648-2-6, ISBN: 0-9641648-2-5 |
 | | The Definitive Handbook of Business Continuity Management - Special Edition for Corinthian Colleges, Inc. by Andrew Hiles, Peter Barnes Paperback, 391 Pages, Published 2005 by Wiley ISBN-13: 978-0-471-70394-5, ISBN: 0-471-70394-X |
 | | The Definitive Handbook of Business Continuity Management(3rd Edition) by Andrew Hiles Hardcover, 832 Pages, Published 2010 by Wiley ISBN-13: 978-0-470-67014-9, ISBN: 0-470-67014-2 |
Andrew Hiles
Andrew Hiles, Hon FBCI, EIoSCM
