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The Service Encounter
Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)
by John A. Czepiel, Michael R. Solomon, J.A. Czepiel (Editor), Carol F. Surprenant
Hardcover, 338 Pages, Published 1985 by Lexington Books
ISBN-13: 978-0-669-08273-9, ISBN: 0-669-08273-2

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Michael Solomon

John Czepiel




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