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 | | Operations & Management Principles for Contact Centres by Dennis Farrell, Esther Hoffmann, Mariaan Ellis, Michael Cant, Neil Lilford, Kgosietsile Simon Molefi, Esther Hoffman Denn Spiral, 448 Pages, Published 2008 by Juta Academic ISBN-13: 978-0-7021-7704-0, ISBN: 0-7021-7704-0 |
Michael Cant
