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 | | Prescription for Excellence(1st Edition) Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by Joseph Michelli, Joseph A. Michelli Hardcover, 320 Pages, Published 2011 by Mcgraw-Hill ISBN-13: 978-0-07-177354-6, ISBN: 0-07-177354-1 |
 | | The Zappos Experience(1st Edition) 5 Principles to Inspire, Engage, and WOW by Joseph Michelli Hardcover, 256 Pages, Published 2011 by Mcgraw-Hill ISBN-13: 978-0-07-174958-9, ISBN: 0-07-174958-6 |
 | | Prescription for Excellence Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System by Joseph A. Michelli Phd Paperback, Published 2011 by Second River Healthcare Press & ISBN-13: 978-0-07-178045-2, ISBN: 0-07-178045-9 |
Joseph Michelli
