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 | | The Starbucks Experience(1st Edition) 5 Principles for Turning Ordinary Into Extraordinary: 5 Principles for Turning Ordinary into Extraordinary by Joseph Michelli, Joseph A. Michelli, Joseph Michelli Ph.D. Hardcover, 208 Pages, Published 2006 by Mcgraw-Hill Professional ISBN-13: 978-0-07-147784-0, ISBN: 0-07-147784-5 |
 | | The New Gold Standard(1st Edition) 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli, Joseph Michelli Ph.D. Hardcover, 224 Pages, Published 2008 by Mcgraw-Hill ISBN-13: 978-0-07-154833-5, ISBN: 0-07-154833-5 |
 | | Prescription for Excellence(1st Edition) Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by Joseph Michelli, Joseph A. Michelli Hardcover, 320 Pages, Published 2011 by Mcgraw-Hill ISBN-13: 978-0-07-177354-6, ISBN: 0-07-177354-1 |
 | | The Zappos Experience(1st Edition) 5 Principles to Inspire, Engage, and WOW by Joseph Michelli Hardcover, 256 Pages, Published 2011 by Mcgraw-Hill ISBN-13: 978-0-07-174958-9, ISBN: 0-07-174958-6 |
 | | Wenn Fische fliegen lernen by Joseph Michelli, John Yokoyama Hardcover, 176 Pages, Published 2006 by Redline Gmbh ISBN-13: 978-3-636-01417-7, ISBN: 3-636-01417-X |
 | | When Fish Fly(1st Edition) Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market by John Yokoyama, Joseph Michelli, Joseph A. Michelli Hardcover, 176 Pages, Published 2004 by Hyperion Books ISBN-13: 978-1-4013-0061-6, ISBN: 1-4013-0061-8 |
 | | Starbucks - droga na szczyt 5 zasad, dzięki którym przekujesz zwyczajność w niezwykłość by Joseph A. Michelli 252 Pages, Published 2007 ISBN-13: 978-83-88970-54-2, ISBN: 83-88970-54-2 |
 | | En la experiencia Starbucks/ The Starbucks Experience by Joseph A. Michelli Hardcover, 212 Pages, Published 2007 by Norma S A Editorial ISBN-13: 978-958-45-0108-0, ISBN: 958-45-0108-9 |
 | | Das Starbucks-Geheimnis by Michelli Joseph A., Joseph A. Michelli Hardcover, 208 Pages, Published 2008 by Redline Gmbh ISBN-13: 978-3-636-01560-0, ISBN: 3-636-01560-5 |
 | | Kunden fürs Leben So schaffen Dienstleister Premium-Service mit den Prinzipien der Ritz-Carlton-Hotels by Michelli Joseph A., Joseph A. Michelli Gebundene Ausgabe, 320 Pages, Published 2009 by Redline Verlag ISBN-13: 978-3-86881-013-4, ISBN: 3-86881-013-7 |
Joseph Michelli
Yokoyama, John; Michelli, Joseph
