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 | | Virtual Reference Service by R. David Lankes , Scott Nicholson , Marie L. Radford , Philip Nast , Joanne Silverstein , Lynn Westbrook , Facet Publishing Paperback, 224 Pages, Published 2008 by Facet Publishing ISBN-13: 978-1-85604-638-1, ISBN: 1-85604-638-9 |
 | | Virtual Reference Service(1st Edition) From Competencies to Assessment (The Virtual Reference Desk Series) by R. David Lankes , Philip Nast , Scott Nicholson , Joanne Silverstein , Lynn Westbrook , Marie L. Radford Paperback, 206 Pages, Published 2007 by Neal Schuman Publishers ISBN-13: 978-1-55570-528-2, ISBN: 1-55570-528-6 |
 | | Synthesis Lectures on Information Concepts, Retrieval, and Services Ser. New Concepts in Digital Reference by R. David Lankes Paperback, 72 Pages, Published 2009 by Morgan & Claypool Publishers ISBN-13: 978-1-59829-744-7, ISBN: 1-59829-744-9 |
 | | Virtual Reference Desk(1st Edition) Creating a Reference Future (The Virtual Reference Desk Series) (The Virtual Reference Desk Series) by R. David Lankes , Eileen G. Abels , Marilyn Domas White , Saira N. Haque Paperback, 226 Pages, Published 2005 by Neal Schuman Publishers ISBN-13: 978-1-55570-555-8, ISBN: 1-55570-555-3 |
