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 | | The Complete Idiot's Guide to Difficult Conversations (Complete Idiot's Guide to) by Gretchen Hirsch ISBN-10: 9781592576197 ISBN-10: 1-59257-619-2 ISBN-13: 9781592576197 ISBN-13: 978-1-59257-619-7 Paperback 2007-09-04 Alpha Find Lowest Price |
Editorials | ||
Product Description How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. —The only book on the market covering difficult conversations in both the workplace and one’s personal life —Can be read cover to cover or used as a quick reference guide —Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University | ||
Reviews | ||
Hard Talks Made Easier If you have ever been an employer, a parent, or even a spouse, you know all about difficult conversations. This book, The Complete Idiot's Guide to Difficult Conversations, will give you the tools and tips you need to discuss hard topics in a calm, cool, professional manner, enabling you to get your point across without the conversation degenerating into a free-for-all. Written in an informative, easy style, this book can be read quickly. It also makes an excellent reference tool and should be in the personal library of anyone who deals with people. Covering both professional and personal situations, this Guide provides workable steps to confidently introduce unpleasant topics, prevent blame, work through defensiveness, and make the right decisions. As an employer who recently had to fire a poor performer (but a very nice guy), I found this to be an invaluable tool. I was able to lead the conversation, to disengage from tangential and defensive subjects, keep the conversation on track, prevent emotion from taking over, and eventually do the unhappy job that needed to be done. Ms. Hirsch's Guide assisted me every step of the way. I can highly recommend the book to just about anyone. It certainly was of great value to me. | ||