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Kunden fürs Leben: So schaffen Dienstleister Premium-Service mit den Prinzipien der Ritz-Carlton-Hotels
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Kunden fürs Leben: So schaffen Dienstleister Premium-Service mit den Prinzipien der Ritz-Carlton-Hotels
by ,
Gebundene Ausgabe, 320 Pages, Published 2009

ISBN-10: 3-86881-013-7        / 3868810137

ISBN-13: 978-3-86881-013-4 / 9783868810134

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