| | Kunden fürs Leben: So schaffen Dienstleister Premium-Service mit den Prinzipien der Ritz-Carlton-Hotels by Michelli Joseph A., Joseph A. Michelli Gebundene Ausgabe, 320 Pages, Published 2009 | ISBN-10: 3-86881-013-7 / 3868810137 ISBN-13: 978-3-86881-013-4 / 9783868810134 | | |
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