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 |  |  | Konsum-Kompetenz: Eine neue Zielgroesse fuer das Management von Geschaeftsbeziehungen by Thorsten Hennig-Thurau Paperback, 495 Pages, Published 1998 by P. Lang
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 |  |  | Sammlung Poeschel, Bd.73, Produktpolitik by Ursula Hansen, Thorsten Hennig-Thurau, Ulf Schrader Paperback, 274 Pages, Published 2001 by Schäffer-Poeschel
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 |  |  | Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention (1st Edition) by Thorsten Hennig-Thurau (Editor), Ursula Hansen (Editor) Hardcover, 459 Pages, Published 2000 by Springer, 1st Edition
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