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 | | Service Management: Operations, Strategy, Information Technology w/Student CD (6th Edition)
by James A Fitzsimmons, Mona J Fitzsimmons
Hardcover, 537 Pages, Published 2007 by McGraw-Hill/Irwin, 6th Edition
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 | | Service Management (6th Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 608 Pages, Published 2008 by Irwin/McGraw-Hill, 6th Edition
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 | | Service Management (6Rev Ed Edition)
by Mona J. Fitzsimmons
Paperback, 537 Pages, Published 2007 by McGraw Hill Higher Education, 6Rev Ed Edition
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 | | MP Service Management with student CD with Service Model CD (4th Edition)
by James A Fitzsimmons, Mona J Fitzsimmons
Hardcover, 672 Pages, Published 2003 by McGraw-Hill/Irwin, 4th Edition
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 | | Service Management for Competitive Advantage (Mcgraw Hill Series in Management)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 480 Pages, Published 1994 by Mcgraw-Hill College
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 | | New Service Development: Creating Memorable Experiences (1st Edition)
by James A. Fitzsimmons (Editor), Mona J. Fitzsimmons (Editor)
Hardcover, 344 Pages, Published 1999 by Sage Publications, Inc, 1st Edition
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 | | Service Management w/ Student CD-Rom (4 Har/Cdr Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons
Hardcover, 672 Pages, Published 2003 by Irwin/McGraw-Hill, 4 Har/Cdr Edition
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 | | INTRODUCTION BY GUEST EDITORS.(Statistical Data Included): An article from: Journal of Business Strategies
by James A. Fitzsimmons, Mona J. Fitzsimmons
Digital, 4 Pages, Published 2000 by Center for Business and Economic Research
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 | | Service Management: Operations, Strategy, and Information Technology
by James A. Fitzsimmons Mona J. Fitzsimmons
Paperback, Published 2004 by Irwin/McGraw-Hill
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 | | Service Management for Competitive Advantage (McGraw-Hill Series in Management)
by Mona J. Fitzsimmons James A. Fitzsimmons
Paperback, Published 1994 by Mcgraw-Hill College
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| Books 1 - 10 of 14 | Previous | Next |