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Estrategia de marketing/ Marketing Strategies
by O. C. Ferrell, Michael D. Hartline
Paperback, 648 Pages, Published 2006 by Thomson International

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Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing) (Journal of Relationship Marketing) (1st Edition)
by David Bejou, Michael D Hartline
Hardcover, 110 Pages, Published 2004 by Routledge, 1st Edition

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Marketing Strategy (4th Edition)
by O. C. Ferrell, Michael Hartline
Paperback, 744 Pages, Published 2007 by South-Western College Pub, 4th Edition

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Guest perceptions of hotel quality: determining which employee groups count most; for enhanced service quality, pay attention to the front desk first.: ... Hotel & Restaurant Administration Quarterly
by Michael D. Hartline, Barbara Ross Wooldridge, Keith C. Jones
Digital, 21 Pages, Published 2003 by Cornell University

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Marketing Strategy
by O. C./ Hartline, Michael D. Ferrell
Paperback, Published 2007 by Cengage Learning

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Marketing Strategy, 2nd
by O. C.; Lucas, George; Hartline, Michael D.; Lucas, George H. Jr. Ferrell
Paperback, Published 2001 by South-Western College Pub

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Marketing Strategy
by O. C.; Hartline, Michael Ferrell
Paperback, Published 0000 by South-Western College Pub.

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Service quality implementation: The effects of organizational socialization and managerial actions on customer-contact employee behaviors (Report / Marketing Science Institute)
by Michael D Hartline
Unknown Binding, 59 Pages, Published 1993 by Marketing Science Institute

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