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|  | | Call Center Recruiting and New Hire Training
by Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber
Paperback, 160 Pages, Published 2001 by ICMI Press (International Customer Management
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